Privacy Policy

At Vipzino Casino, we value the trust of our players. Protecting your personal data is a core responsibility, and we manage your information securely, responsibly, and transparently. This Privacy Policy explains what we collect, how we use it, whom we share it with, how long we keep it, and the rights available to you.

By using our website and services, you acknowledge that you have read and understood this Policy.

Who We Are (Data Controller)

Vipzino Casino is operated by Vipzino Entertainment N.V., a company incorporated under the laws of Curaçao.

For EU/EEA and UK data subjects, our appointed operations and support affiliate is Vipzino Operations Ltd., Cyprus.

  • Operator: Vipzino Entertainment N.V. (Curaçao)
  • EU/EEA/UK Representative: Vipzino Operations Ltd. (Cyprus)
  • Data Protection Officer (DPO): dpo@vipzino.com
  • General Support: support@vipzino.com

If you are an EU/EEA or UK resident, Vipzino Operations Ltd. acts as your point of contact for data protection matters.

Scope of This Policy

This Policy applies to personal data processed when you access or use Vipzino Casino services, including account registration, identity verification, deposits and withdrawals, gameplay, promotions, customer support, and website/app interactions.

Legal Bases for Processing

We process personal data under the following legal bases (GDPR/UK GDPR):

  • Contractual necessity: to create and manage your account, process transactions, and provide services.
  • Legal obligation: to meet anti-money laundering (AML), counter-terrorist financing (CTF), sanctions, responsible gambling, and tax/regulatory requirements.
  • Legitimate interests: to secure our platform, prevent fraud and abuse, improve services, and conduct analytics compatible with your rights and freedoms.
  • Consent: for marketing communications, certain cookies/trackers, and any processing not covered by the bases above. You can withdraw consent at any time.

Data We Collect

We may collect and process the following categories of personal data:

  • Identification and contact details: full name, date of birth, nationality, residential address, email, phone.
  • KYC/Compliance documentation: copies of ID/passport, proof of address, source-of-funds/source-of-wealth documents, payment method ownership proofs, sanctions/PEP screening results.
  • Account and usage data: username, account settings, login timestamps, device information, IP address, browser/user agent, session IDs, gameplay logs, responsible gaming settings (limits, time-outs, self-exclusion).
  • Financial and transaction data: deposits, withdrawals, payment method details (tokenized where possible), currency, balances, bonuses, wagers, wins, losses, transactional history.
  • Communications: records of live chat, email correspondence, support tickets, phone call summaries.
  • Cookies/online identifiers: cookies, pixels, local storage identifiers, and similar technologies (see “Cookies & Tracking Technologies”).

How We Use Personal Data

We use personal data for the following purposes:

  • Service delivery: account setup and management, processing deposits/withdrawals, enabling gameplay and bonuses, customer support.
  • Verification and compliance: KYC/AML checks, age and identity verification, sanctions and PEP screening, affordability and responsible gambling assessments, fraud prevention.
  • Risk and security: monitoring, detection, and prevention of fraudulent or prohibited activities, enforcing terms, safeguarding platform integrity.
  • Legal and regulatory: maintaining records, cooperating with competent authorities, fulfilling statutory retention and reporting obligations.
  • Service improvement: analytics, performance monitoring, product development, and troubleshooting.
  • Marketing (with consent): sending offers, promotions, and service updates; personalizing content and bonus recommendations.

Marketing Communications

With your explicit consent, we may send promotional messages about Vipzino Casino products, services, bonuses, and events. You can withdraw consent at any time by:

  • Adjusting your account preferences,
  • Clicking the “unsubscribe” link in emails, or
  • Contacting support@vipzino.com.

Withdrawing consent will not affect processing carried out before withdrawal.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our site, remember your preferences, secure your account, measure performance, and (with consent where required) support marketing.

Categories of cookies we use:

  • Strictly necessary: essential for login, security, and core functionality.
  • Functional: remember preferences such as language and region.
  • Performance/analytics: help us understand site usage and improve services.
  • Advertising/remarketing (consent-based): deliver relevant offers and measure campaign effectiveness.

You can manage cookies via your browser settings. Blocking some cookies may affect site performance or features.

Sharing & Disclosure of Data

We never sell or rent your personal data. We may share it under strict controls with:

  • Group companies and representatives: for operations, support, and compliance.
  • KYC/AML and risk partners: identity verification, sanctions/PEP checks, fraud and risk scoring.
  • Payment providers and banks: to process deposits and withdrawals and verify payment method ownership.
  • Technology and security vendors: hosting, cloud infrastructure, analytics, anti-fraud, customer support tools.
  • Regulators and authorities: where required by law or to protect our rights or the rights of others.
  • Professional advisers: auditors, legal counsel, compliance consultants under confidentiality duties.

All such recipients are bound by contractual and legal obligations to protect your data.

International Data Transfers

Where personal data is transferred outside your country (including transfers from the EU/EEA/UK), we implement appropriate safeguards, such as:

  • European Commission or UK-approved Standard Contractual Clauses (SCCs), and
  • Additional technical and organizational measures (encryption, access controls, minimization).

You may request more information about our transfer safeguards at dpo@vipzino.com.

Data Security

We employ technical and organizational measures to protect your data, including encryption in transit, strict access controls, monitoring and logging, network segmentation, vulnerability management, and staff training. While no system is perfectly secure, we continuously work to mitigate risks and respond to incidents.

Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy and to satisfy legal, regulatory, tax, accounting, and reporting requirements.

  • AML/CTF and transactional records: typically kept for a minimum of five (5) years after account closure or the last transaction, and longer if required by applicable law.
  • KYC documents: retained in line with AML/CTF regulations and supervisory guidance.
  • Marketing data (consent-based): retained until consent is withdrawn or data becomes inactive for a defined period.
  • Dispute/legal holds: data may be retained for the duration of a dispute, investigation, or legal requirement.

When retention periods expire, data is securely deleted or anonymized.

Your Rights (GDPR/UK GDPR)

Subject to conditions and local law, you have the right to:

  • Access your personal data and obtain a copy.
  • Rectify inaccurate or incomplete data.
  • Erase data (right to be forgotten) where applicable.
  • Restrict processing in certain circumstances.
  • Object to processing based on legitimate interests and to direct marketing.
  • Data portability for data you provided to us, where processing is based on consent or contract and carried out by automated means.
  • Withdraw consent at any time (for consent-based processing).
  • Lodge a complaint with a supervisory authority.

To exercise any rights, contact dpo@vipzino.com. We may request additional information to verify your identity before fulfilling a request.

Automated Decision-Making & Profiling

We may use automated tools to support fraud prevention, risk assessment, responsible gambling measures, and bonus eligibility controls. These processes help protect our players and platform and ensure compliance with legal obligations. You can request human review of decisions that produce legal or similarly significant effects by contacting dpo@vipzino.com.

Responsible Gambling & Affordability

We process certain data (e.g., gameplay patterns, self-exclusion status, limits, affordability indicators where required) to support responsible gambling measures. These processes are performed under legal obligations and legitimate interests to protect players and meet regulatory requirements.

Children’s Data

Our services are strictly for individuals 18 years and older (or the legal age in your jurisdiction, if higher). We do not knowingly collect or process data of minors. If you believe a minor has provided personal data, contact us immediately at dpo@vipzino.com so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. We will post the updated version with a new effective date. Continued use of our services after changes take effect constitutes acceptance of the updated Policy.

Contact & DPO

For questions, requests, or complaints regarding this Policy or your personal data, please contact:

Complaints

If you are an EU/EEA or UK resident and believe your data protection rights have been infringed, you have the right to lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can address your concerns promptly.