Privacy Policy

About our Privacy Policy

This Privacy Policy explains how Vipzino, operating through vipzino.online, collects, uses, stores, shares and protects personal information when you use our website, create an account, participate in promotions, contact customer support, or otherwise interact with our services. It is intended to be clear and transparent, so that you understand what happens to your data and what choices you have.

Vipzino is committed to handling personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where relevant. We recognise the importance of privacy in the online gaming environment and we take our obligations seriously. Personal information is only collected and processed for lawful, fair and necessary purposes connected to the provision, operation and improvement of our services.

By using Vipzino, you acknowledge that personal information may be processed as described in this Privacy Policy. Where required by law, we will ask for your consent before using your information for certain activities, such as direct marketing. You may also have additional rights depending on your location and the nature of the processing.

What Information We Collect

Vipzino collects different categories of information depending on how you use the website and services. This may include information you provide directly, information collected automatically, and information obtained from third parties where permitted by law.

The types of information we may collect include:

• Registration data such as your name, date of birth, residential address, email address, telephone number, username, password, and preferred currency.
• Account and profile data including communication preferences, bonus participation details, responsible gambling settings, and identity verification status.
• Transaction data such as deposits, withdrawals, payment method details, betting activity, bonus activity, and account balance history.
• KYC documents and other verification materials, which may include a passport, national identity document, proof of address, payment method evidence, bank statement, or other documents required for identity, age, source of funds, or anti-money laundering checks.
• Technical data such as IP address, device type, browser type, operating system, language settings, log files, page visits, session data, and interactions with our website.
• Cookie and tracking data relating to website functionality, analytics, preferences, and marketing performance.

In some cases, we may also collect information about your gaming behaviour, such as the games you access, wagering patterns, promotional participation, and the limits or tools you choose to use. This helps us to operate the service, improve user experience, support responsible gambling measures, and comply with regulatory obligations.

What We Don't Collect

Vipzino does not intentionally collect special category personal data unless this is strictly necessary, required by law, or you voluntarily provide it in exceptional circumstances. In particular, we do not seek to collect information relating to:

• race or ethnic origin;
• religious or philosophical beliefs;
• health data or medical history;
• sexual orientation;
• political opinions;
• trade union membership.

If such information is ever inadvertently provided to us, we will treat it with appropriate care and only process it where there is a valid legal basis to do so.

How We Use Information

We use personal information only where we have a lawful basis for doing so. The purposes for which we may process your information include:

• creating and managing your account;
• verifying your identity, age, and eligibility to use our services;
• processing deposits, withdrawals, refunds, and other financial transactions;
• providing access to games, promotions, loyalty features, and customer support;
• administering bonuses, cashback, tournaments, reward schemes, and other offers;
• monitoring activity for fraud prevention, anti-money laundering, and security purposes;
• meeting legal, regulatory, and licensing obligations;
• operating responsible gambling controls, including self-exclusion and limit settings;
• improving our website, products, and services through analytics and service monitoring;
• sending service messages and, where permitted, marketing communications;
• handling complaints, disputes, and requests from you or from regulators and authorities.

We may also use aggregated or anonymised information for statistical analysis, business reporting, service improvement, and marketing performance measurement. Where information has been anonymised properly, it no longer identifies you as an individual.

Marketing Communications

Vipzino may send you marketing communications about promotions, bonuses, cashback offers, tournaments, and other updates where we are legally allowed to do so. This may be based on your consent or another lawful basis, depending on the nature of the communication and applicable law.

You can opt out of marketing communications at any time. If you no longer wish to receive promotional emails or other marketing messages, you may use the unsubscribe link included in the message or contact us directly at [email protected]. Please note that even if you opt out of marketing, we may still send you essential service messages relating to your account, security, verification, or legal notices.

Where required, we may use segmentation or profiling to tailor marketing content to your preferences and activity. This does not affect your core rights, and you can object to direct marketing at any time.

How We Collect Info

We collect information in several ways, depending on how you interact with Vipzino.

• Directly from you when you register, update your account, contact support, complete verification, or submit documents.
• Automatically when you browse the website, log in, play games, make transactions, or respond to emails and website prompts.
• Through cookies and similar technologies that help us remember preferences, monitor usage, and analyse performance.
• From third parties such as payment processors, identity verification providers, fraud prevention services, gaming suppliers, and other service partners.
• From public or regulatory sources where necessary for compliance, verification, or investigations permitted by law.

Where we receive information from third-party sources, we use it only in accordance with this Privacy Policy and applicable legal requirements.

How We Share Info

Vipzino may share personal information with third parties when this is necessary for the operation of our services, compliance with law, or the protection of our legitimate interests. We do not sell your personal data.

Information may be shared with:

• Service providers and partners who assist with website hosting, customer support, analytics, identity verification, communications, and technical maintenance.
• Payment processors and financial institutions to enable deposits, withdrawals, refunds, chargeback handling, and transaction checks.
• Game and platform providers for the provision, support, and administration of gaming services and related reporting.
• Regulators, law enforcement, courts, and other authorities where disclosure is required or permitted by law, or needed to protect rights, safety, or security.
• Professional advisers such as auditors, legal advisers, or compliance consultants where necessary for business operations and legal compliance.

Any third party that processes personal information on our behalf is expected to apply appropriate confidentiality and security measures. Where required, we enter into contractual arrangements designed to protect your data.

If business ownership, structure, or assets are transferred, personal information may be disclosed to the relevant parties as part of that process, subject to appropriate safeguards and legal requirements.

Data Storage & Security

Vipzino takes data security seriously and uses appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures are designed to reflect the nature of the data we process and the risks involved.

Security measures may include:

• SSL technology to help protect data in transit between your device and our servers;
• encryption for sensitive information where appropriate;
• access controls and role-based permissions for authorised staff;
• monitoring and logging systems to detect suspicious activity;
• secure storage procedures for documents and account records;
• internal policies and staff training on privacy and security.

Although we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure. You should also take care to protect your login details, use a strong password, and avoid sharing your account information with others.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, regulatory, accounting, tax, dispute resolution, anti-fraud, and anti-money laundering obligations. Retention periods may vary depending on the type of data and the reason it is held.

Your Rights

Depending on your location and the applicable legal framework, you may have certain rights in relation to your personal information. Subject to legal limits and exemptions, these rights may include:

• Access – the right to request a copy of the personal information we hold about you.
• Correction – the right to ask us to correct inaccurate or incomplete information.
• Erasure – the right to request deletion of your data in certain circumstances.
• Portability – the right to receive certain information in a structured, commonly used, machine-readable format and to request transfer to another controller where feasible.
• Restriction – the right to ask us to limit processing in certain situations.
• Objection – the right to object to processing based on legitimate interests, and to object at any time to direct marketing.

You may also have the right to withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to your request. We will deal with legitimate requests within the time limits required by applicable law.

If you believe your data protection rights have been infringed, you may also have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so that we can try to resolve the matter directly.

Cookies

Vipzino uses cookies and similar technologies to improve website functionality, remember your preferences, analyse traffic, and support marketing activities. Cookies are small text files stored on your device when you visit a website.

We may use different categories of cookies, including:

• Strictly necessary cookies required for website operation, security, and account access;
• Preference cookies that remember settings such as language or login preferences;
• Analytics cookies used to understand how users interact with our website and to improve performance;
• Marketing cookies used to measure the effectiveness of promotions and display relevant content where permitted.

You can control cookies through your browser settings and, where offered, through on-site preference tools. Disabling some cookies may affect website functionality or limit your ability to use certain features.

Third Party Sites

Our website may contain links to third-party websites, promotional pages, payment providers, or other external services. These websites operate independently from Vipzino and have their own privacy practices, terms, and cookie policies.

We are not responsible for the content, security, or privacy practices of third-party sites. If you choose to visit a third-party website, you should review its privacy policy before providing any personal information.

Some third-party services may also place cookies or collect data when you interact with embedded content, links, or integrated features. Their processing is governed by their own policies and legal arrangements.

Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal information is handled, please contact Vipzino customer support at:

Email: [email protected]

We will aim to respond promptly and to address any privacy issue in a professional and lawful manner.